Returns

RETURNS 

All returns must have prior authorization from Shop Suzuki. A Return Merchandise Authorization Number (RMA#) will be issued if approved. Special order items are not returnable. Note that shipping costs are not refundable. Returns after five days of purchase will not be accepted. Returns without a proper RMA# will not be accepted. Returns not in original packaging, in as-new condition with the packing slip, all warranty cards, manuals and accessories will be denied. Items that have been worn cannot be returned or exchanged. Apparel and helmet sales are final. After an RMA# has been issued, the returned product MUST be received by Oneida Suzuki / Shop Suzuki within seven days. Your RMA# must be clearly printed on the outside of your returned box 

A 25% restocking fee may apply and is subject to all submitted, processed, and shipped orders. The 25% restocking charge will also be applied to orders that are refused once they have been shipped. You are responsible for all shipping cost to send returned items back for inspection then to the factory for return plus restocking fees. Please contact for further information. 

Processed orders are those that have not been shipped yet but product is on order from distributor(s). Shipped orders have been delivered or in route. 

NOTE: Before you open any vacuum packed or shrink wrapped packages, please verify that it is the correct item and it is what you wanted. Such items once opened are no longer in new and sellable condition and are not returnable. No credit or refund will be given for items returned not meeting this policy. All received order discrepancies and/or shortages must be reported to customer service within 5 days of receiving goods. 

Suzuki Extended Protection Plan Cancellations 

Cancellation fees will apply if canceling Suzuki Extended Protection Plan (SEPP) contracts. This includes a prorated cancellation fee based on term used, a $50 cancellation charge (SEPP refund amount less $50.00), and any additional applicable cancellation charges. 

SHIPPING DAMAGES 

All orders are shipped by UPS or USPS. If you receive an item damaged during shipping you must contact Shop Suzuki within 2 days of receipt. This is required for UPS/USPS damage analysis and insurance. DO NOT install or use items which are damaged during shipping if you want a replacement item; Used items are NOT returnable to distributors or covered by UPS/USPS insurance in the event of a damaged item from the distributor or UPS/USPS. If you use or install an item with shipping damage, then you are accepting the damage and forfeit return. 

NON-RETURNABLE ITEMS 

• SEATS ARE NOT RETURNABLE 
• USED/MOUNTED/WORN ITEMS ARE NOT RETURNABLE 
• HELMETS AND APPAREL (T SHIRTS/HOODIES/SWEATSHIRTS/GLOVES) ARE NOT RETURNABLE 
• MOTORIZED ITEMS ARE NOT RETURNABLE 
• ELECTRICAL ITEMS ARE NOT RETURNABLE 
• EXHAUSTS/PIPES ARE NOT RETURNABLE 
• SPECIAL ORDER AND NON-STOCKED ITEMS ARE NOT RETURNABLE 
• PRECISION PARTS (CARBURATOR PARTS,FUEL, ETC) ARE NOT RETURNABLE 
• CLOSEOUT ITEMS ARE NOT RETURNABLE - ALL SALES FINAL 
• OAKLEY PRODUCTS ARE NOT RETURNABLE 
• MANUALS ARE NOT RETURNABLE